Accessing Emails on your Local Device

Setting up an email client

If you use different computers to check your emails or travel a lot, you may find webmail a more convenient way to manage your emails. If you are looking for more advanced features or would prefer to manage your emails on your own computer or mobile device, then you will need to set up an email program on your computer to interact with the mailserver. This allows the program to connect to the mailserver over the Internet and download the emails to your computer.

The procedure for configuring an email program is not difficult, you just have to enter some settings into your email program so it has the information and authorisation required to interact with the mailserver.

Email Protocols

At some point during your account setup you will be given a choice to use IMAP or POP protocol. One difference between the two is that IMAP allows you to view and manage emails on the server, without downloading them to your computer, whereas POP will usually download the emails and store them in your email program.

In effect this means that you are viewing emails remotely, rather than on your actual device, and if you delete emails you have deleted them on the mailserver.

This is not the case if you are using POP, as in essence you have downloaded a copy to your computer. They therefore reside both on your computer and on the server. You may therefore want to set your program to delete emails on the server as you delete them locally. Otherwise your mailbox on the server can become full and you will have to manually delete old mail via webmail.

When your mailbox is almost full you will receive an mail quota warning via email. At that point you should take action as once full, you will no longer be able to send and receive emails.

Email settings

You can obtain the settings you need to set up your email program from your Control Panel. You will also need to know the password for your email account.

In the Email Accounts section click the Connect Devices button:

emails manage

You'll see the following settings but with your own details:

email settings

Notes from hosting company:

  • IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to will show up as such, both on the server and in the mail application.
  • POP3 does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread.
  • Outgoing mail is sent using SMTP.
  • We recommend using POP3 over SSL/TLS or IMAP over SSL/TLS since they provide increased security for your interactions with the remote mail server.


Mail clients vary in their setup but. If your password is definitely entered correctly and you can't connect, check that you are using a secure connection such as SSL/TLS as the mail server will block attempts if security is in doubt.





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