Follow us on Facebook

Email information

Setting up email addresses | Managing your emails

Creating mailboxes

Creating mailboxes is easy through your Control Panel. Simply log into the eXtend Control Panel with the username and password sent to you at the time your hosting package was created, and in the Email Section click Mail Boxes.

Managing emails through the Control Panel

You will see a box where you can type in the prefix for your email address, that is, the part that comes before A new, secure password will be automatically generated when you click Create.

Creating a new email address

The new email address will then be displayed at the bottom of the screen along with any other existing mail boxes set up for this domain.

Mail box settings

If you wish to change the password you can click on the password box (the password will be revealed when you hover over it) but it is important for security that your password is secure. The most secure passwords have a combination of upper and lower case letters, numbers and permitted symbols such as / - _ or ^. Type in the new password and click Modify.

To delete the mailbox completely, select the Delete checkbox and click Modify.

You can click the email address to log into Webmail from the Control Panel. In this case a new window will open directly into your mailbox.

Retrieving and managing emails

Once an email address has been created, any emails sent to that address will be stored on a special computer or webserver at the hosting company. There are 2 main methods to manage and retrieve the emails for that address.


This is a basic online service supplied by the web hosting company. In this case your emails will remain stored on the mailserver and you manage them directly by connecting to it online through the web browser you used to browse the Internet. If you are on a Windows PC this is likely to be Internet Explorer. Visit our Webmail information page for more information about using Webmail.

Using an email client

If you use different computers to check your emails or travel a lot, you may find webmail a more convenient way to manage your emails. If you are looking for more advanced features or would prefer to manage your emails on your own computer or mobile device, then you will need to set up an email program on your computer to interact with the mailserver. This allows the program to connect to the mailserver over the Internet and download the emails to your computer.

The procedure for configuring an email program is not difficult, you just have to enter some settings into your email program so it has the information and authorisation required to interact with the mailserver. Some help files for common email clients can be found on the Downloads page.

Here are some general points to be aware of when configuring email accounts in an email program.

Email Protocols

At some point during your account setup you will be given a choice to use IMAP or POP protocol. The main difference between the two is that IMAP allows you to view and manage emails on the server, without downloading them to your computer. POP will download the emails and store them in your email program.

If you are using POP then you may need to set it to delete emails on the server, or your mailbox on the server can become full and you will have to manually delete files using webmail. When your mailbox is almost full you will receive an mail quota warning via email. At that point you should take action as once full, you will no longer be able to receive emails.

The standard mailbox size is 400 MB. It is possible to purchase a premium mailbox with storage of up to 2GB for an additional £10 per year.

Port Settings

These will usually be set automatically but if you have trouble sending or receiving emails you can try changing this setting. The standard port settings are usually:

Incoming Mail:

IMAP Ports 993, 143
POP Ports 995, 110

Outgoing Mail:

Ports 465, 25, 587

It's also worth mentioning that incoming mail will need to have the mail setting for your hosting eg, but outgoing mail can be sent via another mailserver. If your ISP blocks sending mail, you may need to use their settings for outgoing mail and send mail via the ISP's mailserver.