Welcome to our FAQ section. For ease of reference our frequently asked questions have been divided into sections, so please use the navigation on the left to help you find the answers you are looking for.
How do I access my web site statistics?
First you have to be added as a user to our Google Analytics account, or you can choose to set up your own separate account. You just need to have an account with any of the Google services, eg Googlemail, Google Maps. When we add your Google email address to the account you will be able to log into Google Analytics with your regular log in details and view your stats.
What makes up a website?
There are 3 essential ingredients:
(a) a domain name, which is like your address on the web
(b) a hosting package that provides you with some web space, this is like the physical home for your website, and is on a special computer called a web server, and
(c) the actual website, which consists of a set of files that live in your web space, a bit like the occupants of a house.
Are there any ongoing costs once my website is finished?
The domain name and web hosting will need to be renewed yearly. View costs.
Who actually owns the domain name?
You should. We always register domain names to the owner of the website. UK domains e.g. co.uk are managed by a central body called Nominet, who will send you account details. This ensures that it is you who ultimately has control over that domain.
What do I need to supply for you to build my website?
That depends to some extent on the type of website, but normally you would supply your logo, if you have one. Any brochures or leaflets you have can be used to come up with a matching design and also we can use the content. If you require a photo gallery, for example of work that you've completed, you will need to supply original photos. These can be emailed or sent on a disk. We can handle most formats but the best format for web photos is JPG. Logos ideally should be sent in the original vector EPS or AI format which will preserve any transparency and give the best results, but often a JPG, PNG or GIF will also suffice.
How do I decide what pages I need on my website?
A good starting point for ideas is to search the web for businesses similar to yours and compare them. Make a note of any main page headings you think could be relevant and then think about what you could put under that heading. For small websites a common structure is a Home Page, which can consist of a general introduction and perhaps your key services, a Services Page and a Contact page. If you need to showcase your work with some photos, then a Gallery page would be appropriate.